Article ID: 117792, created on Oct 8, 2013, last review on May 10, 2014

  • Applies to:
  • Business Automation


The notification is sent out to the customer, I as a service provider, would like a copy of the same notification to be sent to my (or any specific) e-mail address.


The easiest way to achieve the desired result is including the required e-mail address to "BCC Address":

Home> Communication Director> Notification Manager>
Notification Templates

find a template which is sent out to the customer, click Edit button add an address to Bcc Address field. Other people (the customer) who receive the notification will not see BCC addressees in the recipients list.

Search Words

send a copy of notification

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF