Article ID: 117787, created on Oct 8, 2013, last review on Apr 26, 2014

  • Applies to:
  • Business Automation

Symptoms

An order on domain registration, transfer or renewal fails with the following error message:

Purchase price is greater than available balance

Cause

The error message means that balance of the Provider's account on the registrar side is not enough to perform the required operation - register, transfer or renew the domain.

Resolution

Provider has to replenish the balance of their account in the registrar and then resubmit the failed order for provisioning.

Search Words

Purchase price is greater than available balance

domain order

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