Article ID: 117691, created on Oct 3, 2013, last review on Oct 3, 2013

  • Applies to:
  • Operations Automation
  • Business Automation 5.4

Symptoms

An error

"Error PBA reported error while trying to retrieve rewrite rules from PBA. Error: -1, 'Table StoreSyncConf doesn't contain row with id x." 

occurs on attempt to change the reseller's store in POA:

Top> Marketing Director > Branding Manager > Brands
specific brand
StoreID

Cause

The synchronization settings are not set for the store with id x.

Resolution

  1. Login to PBA-E control panel.

  2. Make sure the store with id mentioned in the error is chosen for editing:

    Home> Product Director> Online Store Manager>
    Stores
    
  3. Set the synchronization settings (the same as for the provider's store):

    Home> Product Director> Online Store Manager>
    Synchronization Settings
    

    "Edit" button

  4. Assign the store to the brand from POA:

    Top> Marketing Director > Branding Manager > Brands
    specific brand
    StoreID
    

Search Words

Error PBA reported error while trying to retrieve rewrite rules from PBA. Error: -1, 'Table StoreSyncConf doesn't contain row

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