Article ID: 117654, created on Oct 2, 2013, last review on May 15, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4


The customer canceled the subscription, cancellation order was generated, but for zero sum - no refund was given to the customer.


The subscription period in the corresponding service plan is configured this way.


If you need to provide the refund to the customers on the subscription cancellation, change the settings:

Home> Product Director> Plan Manager> Service Plans>
# Plan the subscription is based on
Subscription Periods

choose the needed period, change After Refund Period from No Refund to Refund Prorated Recurring Fee.

Search Words

No refund for cancellation order

How Refunds are calculated

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