Article ID: 117632, created on Oct 1, 2013, last review on May 11, 2014

  • Applies to:
  • Operations Automation

Symptoms

Joomla site loads for a long time and resulting into blank page.

Joomla admin page throws SQL errors similar to the following:

Table 'db1234567_sa1775_main.jos_session' doesn't exist SQL=INSERT INTO `jos_session` (`session_id`, `client_id`, `time`) VALUES ('17fc840383b1936a2cf749a0cafdf4f1', 1, '1378498151')

Cause

Joomla DB misconfiguration.

Resolution

Access the webspace where Joomla SiteApp is installed and check Joomla configuration file for DB credentials:

D:\CustomerData\webspaces\webspace_00123456\wwwroot\configuration.php
        public $user = 'u1234567_username';
        public $password = '*****';
        public $db = 'db1234567_databasename';
        public $dbprefix = 'mydbprefix_';

Make sure that the database in configuration is correct one. If not, specify the correct database name and credentials.

If the database is correct in configuration file, this means that the database itself is broken.

It can be restored from backup or fixed manually if possible. Joomla is not developed by Parallels and Parallels support will not be able to assist in fixing the issue.

Joomla site application can also be reinstalled from scratch. Note that application's data will be lost in this case.

Search Words

unable to browse website

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