Article ID: 117625, created on Oct 1, 2013, last review on Apr 30, 2014

  • Applies to:
  • Operations Automation 5.x
  • Business Automation 5.x

Symptoms

Help link doesn't work in PBA-E. When clicking the 'Help' button, error 404 is displayed.

Cause

Help URL rewrite rule is missing on POA Brand.

Resolution

1. Find webspace ID for brand: 

In POA 5.4, locate domain with brand in Service Director > Shared Hosting Manager > Websites

In POA 5.5, locate domain with brand in Services > Web Hosting > Websites

2. Log on to web server where domain is hosted and add missing rule into .branding_htaccess for branded website (i.e. if webspace ID is 100000):

    [root@cp ~]# grep help /usr/local/pem/vhosts/100000/webspace/httpsdocs/cp/.branding_htaccess

    RewriteRule ^help/(.*)$ https://bm.provider.com/help/$1 [P]

caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 92711db0799e8aefe8e51f12dace0496 198398b282069eaf2d94a6af87dcb3ff e12cea1d47a3125d335d68e6d4e15e07

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