Article ID: 117608, created on Sep 30, 2013, last review on May 10, 2014

Symptoms

RemoteAccess and routing services are failing to start.

The following error is observed in the Event Viewer of the container:

Unable to load C:\WINDOWS\System32\iprtrmgr.dll

Cause

Driver wanarpv6 is not started:

C:\Users\Administrator>vzctl enter 72127
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Windows\system32>sc query wanarpv6
sc query wanarpv6

SERVICE_NAME: wanarpv6
        TYPE               : 1  KERNEL_DRIVER
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 31  (0x1f)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

Resolution

Start wanarpv6. If it fails - check if file C:\Windows\system32\DRIVERS\wanarp.sys is presented and has correct size.

If it is still failing - check unsupported Windows Updates. Uninstallation of them should help.

Search Words

remoteaccess

iprtrmgr.dll

Unable to load C:\WINDOWS\System32\iprtrmgr.dll

wanarpv6

routing services

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