Article ID: 117599, created on Sep 30, 2013, last review on Feb 20, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

An SSL certificate's (ID 2372) status is not being updated in Odin Business Automation Standard (OBAS). The order is stuck in "Pending" status. The error shown is:

Couldn't configure certificate (ID: %ID%) for DOMAIN.TLD: eNom communication level error: Error in response: 1. The cert cannot be configured because it is not in a valid status.

or

 Couldn't renew certificate: Cannot renew product since it's expiry date is either more than 60 days away or has already been expired for more than 15 days.

However, the SSL certificate already has been issued at eNom or GeoTrust. How can we mark the certificate as Issued?

SSL certificate

Top > Service Director > SSL Manager > SSL Certificates

2372    DOMAIN.TLD        Error   Error (Details) 07-Feb-2013     

Details:

Transaction Identifier  125674
Account #CUS_ID
Certificate ID  2372
Domain name     DOMAIN.TLD
Subscription    17922
SSL Plugin      enomSSL
Operation       Renew certificate
Date    15-Feb-2013, 04:27
Status Error    Error
Server Response Couldn't configure certificate (ID: %ID%) for domain.tld: eNom communication level error: Error in response: 1. The cert cannot be configured because it is not in a valid status.

Certificate order #633025 is stuck in Pending status.

Cause

Such behavior was classified as the software issue PBAS-30542 and will be fixed in future OBAS releases. Please consider watching Odin public sources for information about updates in our products:

Public roadmaps for partners

Marketing news and important announces

Knowledge base, each product update comes with a corresponding KB article.

Resolution

There is a hotfix for OBAS 4.5.6 release. To install it, please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-ssl-enom-4.5.6-61.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -Uvh hspc-plugin-ssl-enom-4.5.6-61.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

If after the hotfix is applied there are still some Error certificates, please contact Odin Technical Support for assistance.

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