Article ID: 117586, created on Sep 30, 2013, last review on May 5, 2014

  • Applies to:
  • Operations Automation 5.4


Following error is displayed in POA panel when trying to delete a customer account:

No such object Object does not exists in system: object name - "null"; object type - "null"; object owner - "undetermined"; object owner type - "undetermined"

When trying to remove account's subscription, following appears in poa.debug.log:

' SELECT  logfile_id, todo, todo_status, dir_path, mask_type, file_mask, scheduled_task_id FROM logfiles WHERE service_id =  ? AND dir_path =  ? AND mask_type =  ? AND file_mask =  ?'($0 = 84, $1 = '/var/www/vhosts/1/100762/log', $2 = 'x', $3 = 'error_log')
Sep  3 18:07:31 osscore : DBG [1:2389:884f5b90:21348 1:2435:b5df5b90 lib]: [txn:4202925 proclog::Service_impl::findFile] {module_id="LogManager"; code= "1"; old_code="6"} '/var/www/vhosts/1/100762/log/error_log': There is no such logfile registered on the service <SERVICE_ID>


Lost entry in the POA system database.


Contact the Parallels Support Team to resolve the problem.

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