Article ID: 117561, created on Sep 28, 2013, last review on Dec 30, 2015

  • Applies to:
  • Odin Business Automation Standard

Symptoms

In OBAS 4.3.2/4.3.3 task "Collect changed billing data for Report Manager" fails randomly which results in incomplete revenue forecast (some subscriptions are missing). There are many "Out of memory!" errors in /var/log/hspcd/error_log but memory seems to be enough.

There are many errors in taskman.log:

/var/log/taskman.log
--->8---
[2013/08/20 08:56:33] [INFO] [12611] [HSPC::Taskman::call_task] ===> Executing task #30 [HSPC::MT::Billing::Reports->collect_report_data] [undef]
[2013/08/20 11:50:07] [ERROR] [12611] [HSPC::Taskman::call_task] <=== Task #30 failed locally: 500 Server closed connection without sending any data back at /usr/lib/perl5/site_perl/5.8.8/HSPC/Taskman.pm line 288
---8<---

Resolution

The problem is fixed since OBAS 4.3.4, bug is PBAS-28951.

To resolve the issue, please upgrade OBAS to the latest version.

Search Words

task timeout

500 read timeout at

Collect changed billing data for Report Manager

500 Server closed connection without sending any data

500 Server closed connection without sending any data back

Revenue Forecast

Taskman.pm line 288

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