Article ID: 117514, created on Sep 26, 2013, last review on Aug 13, 2014

  • Applies to:
  • Business Automation

Symptoms

An order to provision the Virtuozzo license gets stuck in "Provisioning" status until timeout, meanwhile the license gets provisioned.

In KAGATE.log there is an error:

"Activation Data is required by license but it is not an APS license"

Cause

The problem in the PBA-E logic, the bug with id #PBA-51220 ("The order that includes the license may stay in the Provisioning status if the license requires activation") has been confirmed.

Resolution

Complete an order manually by triggering an event "Upgrade Completed"

Home> Configuration Director> Event Manager Settings> Event Types>
Event Type Upgrade Completed

Trigger Event button

insert the parameters like:

OrderItemID=<OItemID>; IssuedSuccessfully=1; Message=Required amount of Resource #X was set for Subscription #X. ; GateID=11

OItemID is a provisioning item id, which can be found in the Sales Order, Provisioning Items tab.

Update PBA to 5.5.4 or above, where the issue is fixed.

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