Article ID: 117505, created on Sep 26, 2013, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

After installing the PA Office 365 Integration 4.6, the following warnings appear in the sitelog file on the MOSI Gateway Server:

Outdated Offer ID 'A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4' detected and replaced with 'B86AA4C7-5C7E-445b-8C97-227DBDE5787F'. Please consult KB https://kb.odin.com/117505 to resolve an issue.

Cause

The offer ID for the Office 365 P1 plan is configured incorrectly in POA:

  • Incorrect P1 offer ID: A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4

  • Correct P1 offer ID: B86AA4C7-5C7E-445b-8C97-227DBDE5787F

Resolution

Execute the following SQL statements in the POA System Database:

UPDATE aps_service_settings SET value = 'B86AA4C7-5C7E-445B-8C97-227DBDE5787F' WHERE name = 'offers' AND UPPER(value) = 'A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4';

UPDATE aps_registry_object_setting SET value = 'B86AA4C7-5C7E-445B-8C97-227DBDE5787F' WHERE name = 'offers' AND UPPER(value) = 'A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4';

Refer to the Parallels Knowledgebase article #119343 for instructions on how to connect to the POA System Database.

Search Words

Outdated Offer

Office 365

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