Article ID: 117376, created on Sep 19, 2013, last review on Jul 9, 2014

  • Applies to:
  • Business Automation

Symptoms

"Used In" tab is empty in the notification template:

Home> Communication Director> Notification Manager> Notification Templates>
Notification Template Name

even though the template is in use (configured in the event handler or used as a subtemplate in another template).

Cause

"Used In" tab only shows notifications configured in:

  1. the order flow transitions (Success/Fail Template Name);
  2. the notification schedule details;
  3. the specific service plan settings (Notification Template setting in the plan).

There is an existing feature request to extend functionality of this tab.

Search Words

notification template

used in

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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