Article ID: 117364, created on Sep 19, 2013, last review on Mar 30, 2015

  • Applies to:
  • Odin Business Automation Standard


1.Store is loading slow. Hosting Plans are not visible in the store.

2.Store us unavailable, the following error appears:

"Our store is temporarily closed.

We apologize for the inconvenience."


[2013/09/18 02:30:30] [FATAL] [7790] [HSPC::Exc::Mysql::new] DBD::mysql::st execute failed: Got a packet bigger than 'max_allowed_packet' bytes at /usr/lib/perl5/site_perl/5.8.8/HSPC/ line 238.


Edit /etc/my.cnf (check if the db is remote in /etc/hspc/hspc.conf)

max_allowed_packet = 32M (value may be different, 32 should be enough)

Restart MySQL.

Search Words

store is unavailable

Got a packet bigger than

Our store is temporarily closed.


After Moving MySQL Database shop is not displayed correctly

We apologize for the inconvenience

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