Article ID: 117344, created on Sep 18, 2013, last review on May 1, 2014

  • Applies to:
  • Business Automation 5.5

Symptoms

Setting Period Change Settings "During Switch Plan" set to "Denied" in

Home> System> Settings>
Customer CP

makes switching plan period impossible not only from Customer's Control Panel, but from Provider's Control Panel as well.

Resolution

Issue will be corrected in PBA-E 5.5.2. Until update release please set the option to "Allowed" (or change it to "Allowed" temporary when you need to switch service plan period on one of the subscriptions).

Search Words

"During Switch Plan" to denied

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