Article ID: 117315, created on Sep 17, 2013, last review on Apr 25, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3


The following error is shown in Action Log:

Top > Configuration Director > Logging and Errors > Action Log

Failed  #2353 Provision client to Plesk
Process provisioning for document; Error occurred during assigning IP to Virtuozzo Node: Failed to add IP address to Virtuozzo Container #101, Node #1. 

VZAgent Log (/var/log/hspc/vzagent.log):

[Mon Sep 16 02:38:17 2013] 16492: > VZAgent
<packet id="11" version="4.0.0" xmlns:ns1="" xmlns:ns2="" xmlns:xsi="">

[Mon Sep 16 02:38:17 2013] 16492: < VZAgent
<packet id="11" origin="vzaenvm" priority="0" target="vzclient1510-27db5ff6-e6f7-2349-91f1-0b07d699d147" time="2013-09-16T01:38:17+0000" type="0" version="4.0.0" xmlns:ns1="
0.0/protocol" xmlns:ns2="" xmlns:xsi="">
      <error code="400" message="Invalid packet: eid is absent." />
  <dst director="gend" />
  <src director="gend" />


Invalid CTID or Hardware Node is set in Plesk Node properties.


Go to Top > Service Director > Plesk Manager > Nodes > Plesk Node name and check "Plesk Container Properties" section:

  1. Hardware Node
  2. CTID

Make sure these settings are correct and edit them if needed.

Search Words

Invalid packet: eid is absent

provisioning of Plesk Client

Error occurred during assigning IP to Virtuozzo Node

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