Article ID: 117315, created on Sep 17, 2013, last review on Apr 25, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3

Symptoms

The following error is shown in Action Log:

Top > Configuration Director > Logging and Errors > Action Log

Failed  #2353 Provision client to Plesk
Process provisioning for document; Error occurred during assigning IP to Virtuozzo Node: Failed to add IP address 123.123.123.123 to Virtuozzo Container #101, Node #1. 

VZAgent Log (/var/log/hspc/vzagent.log):

[Mon Sep 16 02:38:17 2013] 16492: > 12.12.12.12 VZAgent
<packet id="11" version="4.0.0" xmlns:ns1="http://www.swsoft.com/webservices/vza/4.0.0/vzatypes" xmlns:ns2="http://www.swsoft.com/webservices/vzl/4.0.0/backupm" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <data>
    <vzaenvm>
      <set>
        <config>
          <net_device>
            <host_routed></host_routed>
            <id>venet0</id>
            <ip_address>
              <ip>123.123.123.123</ip>
              <netmask>255.255.255.0</netmask>
            </ip_address>
          </net_device>
        </config>
        <eid></eid>                               
      </set>
    </vzaenvm>
  </data>
  <target>vzaenvm</target>
</packet>

[Mon Sep 16 02:38:17 2013] 16492: < 12.12.12.12 VZAgent
<packet id="11" origin="vzaenvm" priority="0" target="vzclient1510-27db5ff6-e6f7-2349-91f1-0b07d699d147" time="2013-09-16T01:38:17+0000" type="0" version="4.0.0" xmlns:ns1="http://www.swsoft.com/webservices/vzl/4.
0.0/protocol" xmlns:ns2="http://www.swsoft.com/webservices/vzl/4.0.0/envm" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <data>
    <vzaenvm>
      <error code="400" message="Invalid packet: eid is absent." />
    </vzaenvm>
  </data>
  <dst director="gend" />
  <src director="gend" />
</packet>

Cause

Invalid CTID or Hardware Node is set in Plesk Node properties.

Resolution

Go to Top > Service Director > Plesk Manager > Nodes > Plesk Node name and check "Plesk Container Properties" section:

  1. Hardware Node
  2. CTID

Make sure these settings are correct and edit them if needed.

Search Words

Invalid packet: eid is absent

provisioning of Plesk Client

Error occurred during assigning IP to Virtuozzo Node

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 70a5401e8b9354cd1d64d0346f2c4a3e 807e9c1dc97aefd951b912a17e50c428

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