Article ID: 117292, created on Sep 16, 2013, last review on Sep 16, 2013

Symptoms

The contact form on a published Web Presnece Builder (WPB) site cannot send any email message.

Cause

It may be caused by the fact that SMTP service is disabled on the host where the problem WPB site is published. Contact forms are using mail function from the server where the site is published, and therefore it is crucial that the SMTP service is turned on on the server.

Resolution

Enable the SMTP service on the host where the problem WPB site is published.

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