Attempt to download PDF version of the AR Document (invoice, payment, etc) fails with an error:
"Error on executing external command: <pdf_conversion_command>"
In the MESSAGE.log file on the PBA Application Server (a.k.a. PBA Management Node) there is an exception:
PHP Notice: Undefined index: scalepoints in /usr/local/html2pdf/pipeline.class.php on line 649 Cannot open PHP Fatal error: Maximum execution time of 30 seconds exceeded in /usr/local/html2pdf/css.property.handler.class.php on line 30 ... *** INTERRUPTED BY EXCEPTION *** virtual RealBlob bEmailMessage::convertHTML2PDF(Str)
PHP settings do not meet the requirements for PDF generation to complete - 30 seconds is not enough to generate some big PDF documents (e.g. the reseller's invoices consisting of many details).
Increase the max_execution_time parameter in the php.ini file on the PBA Application Server:
Find the php.ini that is used by the system:
php -i |grep php.ini
- Edit the max_execution_time parameter value in the php.ini.