Attempt to download PDF version of the AR Document (invoice, payment, etc) fails with an error:
"Error on executing external command: <pdf_conversion_command>"
In MESSAGE.log there is an error:
[PDF] execution conversion command: <pdf_conversion_command> ERR010: Unable to connect to <path> PAGES: 1 BYTES: 4796 ... *** INTERRUPTED BY EXCEPTION *** virtual RealBlob bEmailMessage::convertHTML2PDF(Str)
Attempt to run the command manually ends up in the error:
ERR404: Not Found (URL to the logo) PAGES: 1 BYTES: 5814
HTMLDoc fails to download a logo image.
Make sure that the path to the logo image is correct and accessible:
PBA Home » Communication Director » Notification Manager Settings URL to your logo
You may also check https://kb.parallels.com/en/114653 for details how to configure URL to logo from POA skin.