Article ID: 117288, created on Sep 16, 2013, last review on Sep 30, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms

Attempt to download PDF version of the AR Document (invoice, payment, etc) fails with an error:

"Error on executing external command: <pdf_conversion_command>"

In MESSAGE.log there is an error:

[PDF] execution conversion command: <pdf_conversion_command>
ERR010: Unable to connect to <path>
PAGES: 1
BYTES: 4796
...[1] *** INTERRUPTED BY EXCEPTION *** virtual RealBlob bEmailMessage::convertHTML2PDF(Str)

Attempt to run the command manually ends up in the error:

ERR404: Not Found (URL to the logo)
PAGES: 1 
BYTES: 5814

Cause

HTMLDoc fails to download a logo image.

Resolution

Make sure that the path to the logo image is correct and accessible:

PBA Home » Communication Director » Notification Manager
Settings
URL to your logo

You may also check https://kb.parallels.com/en/114653 for details how to configure URL to logo from POA skin.

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