Article ID: 117170, created on Sep 6, 2013, last review on May 7, 2014

  • Applies to:
  • H-Sphere 3.6.2


  1. Error during an update:

    CP Postgres version: authentication access problem!
  2. Attempt to log into PostgreSQL fails:

    # su -l cpanel
    $ psql hsphere
    failed login as wwwuser


Database password for wwwuser in H-sphere config file contains control characters or DOS-style carriage return (CR) symbol at the end of the line.


Run the following commands to fix the issue:

dos2unix ~cpanel/shiva/psoft_config/

chown cpanel:cpanel ~cpanel/shiva/psoft_config/

service httpdcp restart

Search Words

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