Article ID: 117141, created on Sep 5, 2013, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

  • Blank page is displayed when clicking any billing-related link on home dashboard in CCP (e.g. "Buy More Services", "Buy Additional Resources", "Register New Domain", "Change Service Plan", etc);
  • "Account" tab in top menu is missing.

Cause

"Account" menu in CCP Menu Structure in POA is switched off (Active - No).

Resolution

  1. In POA find a menu item Account with ID to_bm:

    Top> System Director> Configuration Manager> Custom Menu Manager>
    CCP Menu Structure 
    

    Your text to link here...

  2. Activate it by clicking "Enable" button.

In case the issue is specific for the customers of the reseller, perform the same steps on the reseller's level (logged in as a reseller).

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