Article ID: 117073, created on Sep 3, 2013, last review on Nov 6, 2015

  • Applies to:
  • Operations Automation
  • Business Automation 5.5
  • Business Automation 6.0


An Exchange mailbox is stuck with an 'Updating' or 'Deleting' status.

There are some tasks with a 'Failed', 'Canceled' or 'Deleted' status for this mailbox in the Parallel Operations Automation (POA) task manager.

These tasks contain a mailbox name and ID, for example: "Set limits for mailbox 'user' (id=53786)".


Unprocessed tasks cause the mailbox to be in an inconsistent state.


Process the failed or canceled tasks to bring the mailbox into a consistent state.

You may find Parallel Knowledgebase article #2247, 'How to deal with out-of-sync issues', useful.

If there are no canceled or failed tasks, or there are only 'Deleted' tasks in the task manager log, contact the Parallel Support Team to fix the issue.

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