Article ID: 117040, created on Aug 30, 2013, last review on May 10, 2014

  • Applies to:
  • Operations Automation

Symptoms

A customer cannot publish site in the Web Presence Builder (WPB) 11.0, the following error message is displayed in WPB:

Error Unexpected behavior from the server
Contact the server administrator

The following enties appear in the log file %WPB_root%/htdocs/tmp/sitebuilder.log on the corresponding WPB server during the site publishing process:

2013-08-16T05:23:58+02:00       [EMERG] [System]        /JsonApi/       Base_SyntaxException: PHP Notice : Undefined index: thumbUrl
file: /var/www/vhosts/7/1234567/webspace/siteapps/26400/htdocs/include/SB/Widget/Imagegallery/Compiler/Publish.php
2013-08-16T05:23:58+02:00       [DEBUG] [System]        /JsonApi/       Try to execute action error.ajax in controller error of module general  192.168.1.101    http://wpb.provider.com/Editor    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
2013-08-16T05:23:58+02:00       [EMERG] [System]        /JsonApi/       Base_SyntaxException: PHP Notice : Undefined index: thumbUrl

Cause

The broken Image Gallery module is installed on the problem WPB site (links to all images are broken - black rectangle with a cross sign is shown). The problem has been fixed since WPB 11.5.

Resolution

Upgrade Web Presence Builder to 11.5.

To resolve the problem with the particular site delete the broken Image Gallery module from it, then try to publish the site again.

Search Words

Publishing site results in error

broken images

Undefined index: thumbUrl

Unexpected behavior from the server

cannot publish WPB site

caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF