POA task related to the GlobalRelay service fails with the following error message:
SOAP Error: Server, [System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlClient.SqlException: Violation of UNIQUE KEY constraint 'DomainNamesAreUnique'. Cannot insert duplicate key in object 'dbo.GRDomain'.
The task fails after reply from GlobalRelay. The customer has already registered within GlobalRelay, and there is a mismatch between the data in POA and on GlobalRelay side.
- Contact GlobalRelay support and ask them to clean out the information about customer from the database on their side.
- Resubmit the failed task in POA Task Manager.