Article ID: 116934, created on Aug 26, 2013, last review on Aug 20, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms

Parallels Key Administrator (KA) plug-in has the 'Not in Sync' status in PBA Provider Control Panel, it synchronization fails with the error message like below:

License Classes not in sync: PLESK_95, PLESK_95_FOR_VZ, PLESK_95_PLUS_FOR_VZ

Depending on PBA installation different license classes can be listed in the error message.

Cause

Listed license classes are no longer supported by Parallels KA and are not available for purchase. See more details in the Parallels Knowledgebase article #113401 [INFO] Older Plesk Versions – End of Purchase Ability.

However, obsolete license classes are still present in the list of published license classes in PBA, and probably they are used in Service Plans.

Resolution

  1. Remove the obsolete license resources from the Service Plans where they are used - remove corresponding Resource Rates from Service Plans.

  2. Unpublish obsolete license classes in PBA Provider Control Panel at External Systems Director > License Manager > Plug-ins > KA plug-in > License Classes.

    The detailed instructions can be found in PBA documentation: Resolving License Classes List Mismatch After Synchronization.

  3. In case the obsolete license classes are used in Service Plans delegated to resellers and their reseller branding subscriptions are terminated already, delegated plans and terminated subscriptions will not be synchronized using the steps above and as a result the KA plug-in will stay in 'Not in Sync' status.

    To solve the problem empty the 'Command' parameter in the obsolete license resources in PBA:

    1. Go to Product Director > Resource Manager > Resources
    2. Click on the obsolete license resource
    3. Empty the 'Command' field:

      Your text to link here...

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 210d017ddc3a076d22f0f865b1cf0730 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF