Article ID: 116907, created on Aug 23, 2013, last review on Dec 13, 2015

  • Applies to:
  • Operations Automation 5.5
  • Business Automation

Symptoms

As Provider I want to configure BA to send different notification templates for different Service Plans.

Resolution

  1. Create notification template with "Subscription Notification" message type in BA Provider Control Panel at Settings > Notifications > Notification Templates.

  2. Specify existing notification template in the Service Plan:

    • Go to Products > Service Plans
    • Click on the needed plan
    • Press "Edit"
    • Specify the desired template in the "Notification About Service Provisioning" parameter
    • Save changes

Notification based on the configured template will be send upon subscription creation on the Service Plan (except the subscriptions created via API).

Search Words

notification template

subscription

service plan

notification configuration

Cannot select a notification template for any Service Plan in a reseller account

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