Article ID: 116871, created on Aug 22, 2013, last review on May 5, 2014

  • Applies to:
  • Business Automation

Symptoms

As Provider I want to be able to track trial subscriptions in 'Graced' status. In the current PBA release there is no way to see only trial subscriptions in the 'Graced' status in the Provider Control Panel.

Resolution

When a trial subscription period has ended according to the configured Service Terms the subscription changes its status to 'Graced'. There is no status like 'Trial+Graced', so Provider cannot see the separate list of only trial subscriptions in the 'Graced' status.

The possibility to track trial subscriptions in the 'Graced' status is going to be added in the future versions of the product in scope of the request PBA-50403.

Search Words

Graced

trial subscription

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