Article ID: 116863, created on Aug 21, 2013, last review on Apr 25, 2014

  • Applies to:
  • Plesk Automation


Activation of subscription fails with error:

    Task description: Update the status of the subscription in the Hosting Panel.
    Method name: changeSubscriptionStatus on SCREF:PleskIntegration:0
    Plain password could not be obtained.


Subscription was migrated from Cpanel to Plesk Panel and then from Plesk Panel to Plesk Automation. If subscription has MYSQL database with user, password of database user cannot be decrypted correctly. Issue is reported and will be fixed completely in PPA 11.5.


Update password for database user at Customer Control panel > Websites and Domains > Databases > Database User.

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Warning: Subscription was suspended. All your sites are not available.

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