Article ID: 116825, created on Aug 20, 2013, last review on May 7, 2014

  • Applies to:
  • Operations Automation

Symptoms

POA task 'Create BlackBerry account' fails with the following error message:

BlackBerry Mobile Account with account_id = NNN not found

where NNN is the ID of the BlackBerry account in POA database.

More detailed diagnostics is provided in the example below:

Task ID         219926
Task name       Create BlackBerry account 'admin@customer.com' (id=460)
Queue name      DomainService00000359
Method name     createBesAccountHandler on OBJREF:Exchange:0:getBESServiceProviderDummy:0
Last execution output   BlackBerry Mobile Account with account_id = 460 not found.

Cause

The Blackberry account with the ID mentioned in the failed task was removed by another POA task.

Resolution

Search the same task queue in POA Task Log (filter tasks by Queue = DomainService00000359 in this example), there should be the processed 'Destroy BlackBerry account' task for the BlackBerry account with the same ID like in the example below:

    Task ID 219929
    Task name       Destroy BlackBerry account 'admin@customer.com' (id=460)
    Queue name      DomainService00000359
    Method name     destroyBesAccountHandler
    Execution status        Successful

So, the BlackBerry account with the same ID as in the failed task was already removed. In such case the 'Create BlackBerry account' task will never complete successfully and should be canceled. Then customer may log into POA Customer Control Panel and create new BlackBerry account, the new account with be created with the new ID.

Search Words

BlackBerry Mobile Account not found

Create Blackberry account

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