Article ID: 116809, created on Aug 19, 2013, last review on May 3, 2014

  • Applies to:
  • Business Automation

Symptoms

A subscription is marked as 'Need Attention' - 'Expires soon' in PBA Customer Control Panel, however there is plenty of time before subscription expiration date.

As Provider I want to change the period of time when the subscription is marked as 'Expires soon' in CCP.

Resolution

  1. Log into PBA Provider Control Panel
  2. Go to Configuration Director > Miscellaneous Settings > Customer CP Settings
  3. Set the corresponding parameters depending on type of subscription:
    • domain subscription: 'Expire Soon period for Domain (days)'
    • hosting subscription: 'Expire Soon period for Subscription (days)'

E.g., if the parameter is set to 30 (the default value), and number of days between the current moment of time and a particular subscription expiration date is less than 30, the subscription will have the 'Expires soon' status in Customer CP.

You may change the values of the parameters above to a desired ones, the settings are system-wide.

Search Words

expires soon

subscription

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF