Article ID: 116788, created on Aug 16, 2013, last review on May 11, 2014

Symptoms

I cannot connect to the Server via VNC, or PVA console does not work for virtual machine.

Cause

Manual port for Remote Display Service connection was specified, so PVA console conflicts with VNC connection

Resolution

Solution is to set RDS port to auto: PVA > Virtual Machine > General Settings > Remote Display > Remote Display Service > Enabled with default settings

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