Article ID: 116734, created on Aug 12, 2013, last review on Apr 25, 2014

  • Applies to:
  • Operations Automation

Symptoms

APS task 'executing configuration script' for the LiveOffice application fails in POA with the error message 'Your login attempt has failed. Your user name or password may be incorrect, please try again.', more detailed diagnostics is provided in the example below:

Login failed. LiveOffice server returned fault message: LOWS1001:Your login attempt has failed. Your user name or password may be incorrect, please try again.

Cause

Password of LiveOffice API user contains unsupported symbols `, |, ^.

Resolution

Upgrade the LiveOffice APS application to 1.3-60 or later and upgrade existing instances of the application to this version. After that re-run the failed task in POA.

Search Words

Your login attempt has failed

LiveOffice server returned fault message

LiveOffice APS task fails

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