Article ID: 116733, created on Aug 12, 2013, last review on May 9, 2014

  • Applies to:
  • Operations Automation

Symptoms

MessageLabs task 'Update registered users for domain' fails in POA with the following error message:

SOAP Error: Server, MLWSE: Access Denied - Domain does not have the RegisteredUser service: An unexpected system error has occurred, please try again later. If the problem persists please contact your service provider support team quoting reference $REFERENCE_NUMBER

Cause

While processing the task, POA sends request to MessageLabs via their API and receives the error specified in the failed task.

Resolution

Contact the Messagelabs Support Team with the reference number mentioned in the failed task properties in POA Task Manager to clarify the details regarding the problem domain.

Search Words

soap error

Domain does not have the RegisteredUser service

MessageLabs

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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