Article ID: 116712, created on Aug 9, 2013, last review on Apr 24, 2015

  • Applies to:
  • Service provider products licensing
  • H-Sphere


You get the following error during license installation:

Bad license key number (s)
The license is not recognized by Key Administrator Server
New license is incorrect


To have the issue resolved, check installed version of H-Sphere.

You can find it in this file:


Then, contact Odin Customer Service Team with your license key number and version of H-Sphere you have installed, to have your license checked and upgraded if required.


Your license is for a different version of H-Sphere than the version you have installed.

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