Article ID: 116529, created on Jul 23, 2013, last review on May 7, 2014

  • Applies to:
  • Operations Automation

Symptoms


A customer or Provider on customer's behalf cannot change password of staff member (user) in POA Control Panel due to the error message like provided below:
PBA reported error while trying to update account member password. Error: -1, 'Password is too short.'.
PBA reported error while trying to update account member password. Error: -1, 'Password of this length should contain more different characters.'.

Cause


Password quality level is set to different values in POA and PBA. E.g. password quality level is set to None / Low / Medium in POA and is set to Medium-High / High / Very-High in PBA. In this case POA will accept short and simple passwords while PBA will not accept such passwords and report one of the errors provided above.

Resolution


Synchronize the values of the Password Quality Level parameter in POA and PBA:

POA: Configuration Director > Security Manager > Setup

PBA: Configuration Director > Security Manager > Login Settings

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