Article ID: 116494, created on Jul 18, 2013, last review on May 30, 2014

  • Applies to:
  • Operations Automation

Symptoms


A customer created service user in POA Control Panel with the login info@customer.org and created Exchange mailbox for the user with the primary email address john.doe@customer.org:



A customer wants to synchronize service user's login with the primary e-mail address for the Exchange mailbox above, so that login would be set to john.doe@customer.org. They click on the mailbox, switch to the 'E-mail addresses' tab, click 'Change', check the 'Synchronize Service User's login with primary e-mail address' option and click 'Submit'.

POA Control Panel throws error message: Invalid input Incorrect or empty field value(s). Please retype info in the highlighted fields.
There is no any Exchange mailbox with conflicting email address or service user login in a customer's subscription.

Cause


There is existing service user with the conflicting login and Exchange service is not assigned to an user, in this particular case conflicting service user login is john.doe@customer.org. POA cannot synchronize service user's login with the primary email address for the mailbox john.doe@customer.org because another service user with the login john.doe@customer.org already exists.

All service users are listed on the 'Users' tab in POA Customer Control Panel.

Conflicting user apparently is not displayed in the list of Exchange mailboxes because no Exchange service is assigned to it.

Resolution


Resolve the existing conflict:

1. Remove service user with conflicting login if it does not have any service assigned

or

2. Change primary email address for the Exchange mailbox and try to synchronize service user login with the primary email address once again.

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