Article ID: 116459, created on Jul 16, 2013, last review on Sep 3, 2016

  • Applies to:
  • Operations Automation

Symptoms

After installation, configuration and setup of Web Presence Builder, customers cannot load Design Templates. The web interface returns the error:

Unable to connect to Parallels Web Presence Builder Server. Please contact your administrator

When you look in the log file of Web Presence Builder server (/var/www/vhosts/1//log/ssl_error_log), the following errors can be found:

PHP Fatal error:  Allowed memory size of 25165824 bytes exhausted (tried to allocate 64 bytes) in

/var/www/vhosts/1/100001/webspace/siteapps/ParallelsPresenceBuilderforPA-1/htdocs/include/SB/ORM/Template.php on line 89

!

Cause

Web Presence Builder needs more memory to load the templates than it is currently allowed to use by the Apache configuration.

Resolution

  1. Check that the value for memory_limit of the PHP Resource Limits in the Apache Configuration are properly set to 192M as described in the deployment guide.

  2. Check that the Apache Configuration is Applied state.

Search Words

TikiWiki site application error

Unable to connect to Parallels Web Presence Builder Server. Please contact your administrator

PHP Fatal error: Allowed memory size of

Unable to connect to Parallels Web Presence Builder Server

b6eee11f5c12f3afdb38caa6d6df0390 6311ae17c1ee52b36e68aaf4ad066387 e507bdb98979e3376dd8b109cbbb2ec3 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae e12cea1d47a3125d335d68e6d4e15e07

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