Article ID: 116425, created on Jul 11, 2013, last review on May 8, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

A customer cannot manage Microsoft Access DSN (Data Source Name) for their website in POA Control Panel, DSN stays in status 'Creating', 'Changing' or 'Deleting' after any operation performed.

Corresponding POA background tasks 'Create DSN', 'Change DSN' or 'Delete DSN' fail with the error message 'Component not found in the registry' like in the example below:

    Destination host 'IIS75.hosting.local' (#69), IP '10.39.94.66' : **Provisioning request failed. The handle is invalid.** [<response><errorContext description="**Component not found in the registry**" code="0x80070006" executeSeqNo="1"><errorSource namespace="DSNManager" procedure="changeDSN"/></errorContext></response>]

Cause

The registry key [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ODBC\ODBCINST.INI\Microsoft Access Driver (*.mdb, *.accdb)] is absent on the Windows shared hosting server where customer's website is located.

Resolution

To resolve the problem install the Microsoft Access Database Engine package on the Windows server available by the link http://www.microsoft.com/download/en/details.aspx?id=13255. Make sure that the needed registry key is present on the server after the package was installed.

After that run the failed tasks in POA Task manager.

Search Words

Create DSN dsn1005202_JSTEL for home directory 103051

caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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