Article ID: 116411, created on Jul 10, 2013, last review on Sep 22, 2016

  • Applies to:
  • Operations Automation

Symptoms

A customer cannot change hostname of their VPS because the 'Change hostname' button is disabled in VPS Management in Odin Control Panel:

Cause

A customer does not have domain(s) hosted in Odin under their account. Odin allows to set hostname of a VPS to some existing customer's domain or to a sub-domain of a domain already existing in customer account.

E.g. if a customer already has domain customer.com in their account in OA, then customer may set VPS hostname to customer.com exactly or to subdomain.customer.com.

Resolution

First, a customer has to add a domain to their account in OA Control Panel:

  • Register new domain
  • Transfer existing domain
  • Add existing domain registered elsewhere

As soon as a domain is added to a customer's account in OA, it will be possible to change hostname of their VPS in Control Panel.

Search Words

button

greyed out

change hostname

vps management

disabled

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