Article ID: 116383, created on Jul 3, 2013, last review on May 11, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

Provider wants to change session timeout for POA Control Panel.

Resolution

POA allows to modify Control Panel session timeout on per user (staff member) base, it may be done in Provider CP at Operations Director > Customer Manager > Customers > click on account > General > Staff members tab > click on user > Session Timeout tab.

Alternatively, it may be done at Configuration Director > Security Manager > All Users > click on user > Session Timeout tab.

The default CP session timeout being applied to all newly created users is defined in Provider CP at System Director > Audit Manager > Sessions > Session Timeouts > Default Timeout section. On the same screen Provider may see custom session timeout configured for users.

Additional Information

Refer to the Parallels Knowledgebase article #6685 for instruction how to change session timeout for PBA Control Panel.

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