Article ID: 116367, created on Jul 1, 2013, last review on Jan 13, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

An Exchange mailbox related task in OSA[POA] Task Manager fails with the following error message in task output:

There is no mailbox with identifier <mailbox_id>

Using the ID of the problem subscription shown in POA Task Manager for the failed task you check Exchange mailboxes in the customer subscription in POA Control Panel and indeed such mailbox cannot be found.

Cause

The customer deleted the Exchange mailbox in question.

After deleting the mailbox and before the task to delete it was actually processed the customer changed some of mailbox parameters. As a result, tasks to change the mailbox were put into queue after the task to remove mailbox and POA mistakenly tried to update mailbox which was deleted already.

Identified as software issue #POA-92655

Resolution

If you found the completed task to remove the Exchange mailbox then you may be sure that failed task to updated already removed object may be cancelled.

Kindly contact your Account Manager (OR) Pooled Technical Associate[PTA] to trace the status of bug #POA-92655

Search Words

tasks failing and not completing

can't order multiple exchange mailboxes at once

verify bug status - "Protect Calendar folder for mailbox"

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Other

Exchange mailbox

Remove mailbox

There is no mailbox with identifier

update settings for resource mailbox

protect calendar folder

Protect Calendar folder for mailbox

Task ID 8562935 Queue name Mailbox00009894 Task name Protect Calendar folder for mailbox 'mbilityzoom' (id=9894) Task description Protect Calendar folder for mailbox 'mbilityzoom' (id=9894) Subscription ID 1009855 Queue status Failed Start not earlier than Nov-06-2015 13:18 Method name protectCalendarFolderHandler on OBJREF:Exchange:0:getMailBox:9894 Last execution output There is no mailbox with identifier 9894.

Task 'Protect Calendar folder for mailbox

mailbox not found

User stuck in deleting

hosted domains exchange settings not working correctly

Provisioning request failed. Call of method "SW Managed Exchange::ProtectMailboxCalendarFolder" failed.

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