Article ID: 116114, created on May 17, 2013, last review on Nov 19, 2014

  • Applies to:
  • Operations Automation

Symptoms

A mailbox is not displayed in customer's Global Address List in OWA or Outlook.

Cause

Customer set the 'Show in Address Book' property to 'No' for the mailbox in POA Customer Control Panel.

Resolution

In POA Customer Control Panel open the mailbox that is not displayed in GAL, and in 'General' tab check the 'Show in Address Book' parameter. If it is set to 'No', click 'Edit' and change to 'Yes':

POA will generate a background task with name like this - "Show in address book mailbox '' (id=)", make sure that the task was processed successfully in POA Task Manager.

Search Words

Show in Address Book

OWA

Global Address List

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