Article ID: 116061, created on May 8, 2013, last review on May 10, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

Presence information is not shown for some Lync users on the SharePoint site:

Cause

If SharePoint service was assigned to a service user before Lync service, the integration for this user may not work as expected.

Resolution

In order to prevent this issue from occurring, always add Lync service to a user before adding SharePoint service.

To fix the issue for an existing user:
  • Log in to the SharePoint site as the administrator. Expand the Site Actions list and select Site Settings -> People and Groups.
  • Open the settings of the required user. Note that the "SIP Address" field is empty. Click on Edit Item:

  • Populate the SIP Address field with the user's SIP address and click Save:

After these steps are completed, the user's presence information should be properly shown:

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