Article ID: 116044, created on May 6, 2013, last review on Mar 6, 2016

  • Applies to:
  • Plesk Automation
  • Service provider products licensing


I have a lease license stored in Online Store. Invoice for license renewal was not paid. How do I pay it?


The following invoices are available in your Online Store account:

  • invoices for purchase of Odin products and services, as well as other products and support services made in Odin Online Store after August 6, 2012.

  • invoices for monthly payments for lease licenses stored in your Odin Online Store account.

To pay an unpaid invoice, login to your Online Store account at

Once logged in, you will see Home page which will show all outstanding invoices:

You can pay an invoice at the same page using Pay This Invoice option:

If you have several Outstanding invoices, you can pay them all using Pay All Outstanding Invoices option:

You can also see your unpaid invoices in Operations > My Invoices section:

You can select the unpaid invoice and click Pay This Invoice:

An invoice for any license type renewal is generated 10 days before the renewal date and can be paid within the following 10 days.

If you do not want to renew the license, you have 5 days from invoice generation date to cancel your license. For details about license cancelation, visit:

5 days after the invoice was generated, we will try to automatically charge your card for your license renewal. If the transaction is not successful, you will receive a notification and will have to modify billing information and pay for the license manually in your Online Store account.

Automatic payment can fail for several reasons:

  • invalid credit/debit card is assigned to the license;
  • incorrect card details are indicated;
  • credit/debit card has expired or has been canceled;
  • card issuing company has declined payment;
  • available amount is insufficient to make payment.

If automatic payment fails, the invoice will be shown in your Online Store account as an Outstanding and has to be manually paid.

If the invoice has not been paid until license renewal date, Plesk license stops working. To continue using Plesk, purchase new license.

Search Words

unpaid invoice

pay invoice

Package is not active, you cannot perform management actions on it.

730532d30065670ceb20a16b93e9c3d5 6311ae17c1ee52b36e68aaf4ad066387 0fb3394a2c69b44bea0b259a86272ad9 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065 f213b9fa8759d57bee5d547445806fe7 2e39a5e5b1423cc126cf735bac076008

Email subscription for changes to this article
Save as PDF