Article ID: 115951, created on Apr 15, 2013, last review on Mar 6, 2016

  • Applies to:
  • Plesk Automation 11.5
  • Service provider products licensing
  • H-Sphere 3.5

Symptoms

I need an invoice for

  • my license or add-on purchased in Odin Online Store;

  • my license renewal in Odin Online Store.

Resolution

IMPORTANT: Invoice is an official document that reflects purchased items and payment details. It cannot be changed or edited once your order has been placed. Make sure you enter correct information before you place the order.

The following invoices are available in your Online Store account:

  • invoices for purchase of Odin products and services, as well as other products and support services made in Online Store after August 6, 2012.

  • invoices for monthly payments for lease licenses stored in your Odin Online Store account.

To see the list of your invoices, log in to your Online Store account at

https://shop.odin.com:8443/plesk-billing/client

Once logged in, go to My Invoices section:

Invoices for lease/monthly payments are generated 10 days prior to license renewal date. Invoice generation date is reflected in Created On field.

Due Date is 1 day prior to license renewal date, the invoice has to be paid by this date.

To print an invoice, click on Print next to the required invoice from the list of invoices, or open the required invoice and click on Print:

An invoice for any license type renewal is generated 10 days before the renewal date and can be paid within the following 10 days.

If you do not want to renew the license, you have 5 days from invoice generation date to cancel your license. For details about license cancelation, visit: https://kb.odin.com/116473

5 days after the invoice was generated, we will try to automatically charge your card for your license renewal. If the transaction is not successful, you will receive a notification and will have to modify billing information and pay for the license manually in your Online Store account.

If the invoice has not been paid until license renewal date, license stops working. To continue using product, purchase new license.

Invoices and all notifications are sent to all emails listed as Contacts.

Search Words

Online Store account

invoice

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