Article ID: 115702, created on Mar 12, 2013, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation 5.4


A customer cannot access Exchange 2013 Public Folders in Outlook 2010/2013. The following error message is shown: Cannot expand the folder. The set of folders cannot be opened. See the screenshot below:

The problem occurs only on Exchange 2013 installations managed by POA 5.4.x.


POA uses the incorrect domain to create Public Folder mailboxes.


Update POA to 5.4 Update 11 or higher to resolve the problem.

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF