Article ID: 115632, created on Mar 3, 2013, last review on May 10, 2014

  • Applies to:
  • Operations Automation

Symptoms


Order for BMC CLM (IaaS) provisioning fails with the error message 'Tenant organization for account with ID <Account ID> already exists' where <Account ID> is the ID of a particular PA customer account.

Cause


Customer is trying to order a second CLM organization for their account which is not supported in Parallels Automation. A customer may order single CLM organization and many Virtual Machines within it.

Resolution


Most likely a customer's intention in this case was not to order a separate organization but to create a new virtual machine.

There are two kinds of CLM subscriptions:

  1. Those that include resource based on the 'CLM: IaaS' resource class, to create a CLM organization. Each customer can only have one of these.
  2. Those that include resource based on 'CLM: Service' resource class. There are used to create a new virtual machine. Customer can have many of these.

The problem order should be canceled in PBA and a new appropriate subscription should be ordered. To order a new virtual machine, customer should go to 'Home > Infrastructure > Order new VM' in PA Control Panel rather than 'Home > Account > Buy More Services' and ordering another CLM organization plan.
 

caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF