Article ID: 115375, created on Dec 29, 2012, last review on Aug 12, 2014

  • Applies to:
  • Automation

Release Notes

New Features

  • Call Centers Are Supported
  • Call Pickup Groups Are Supported
  • Call Capacity Groups Are Supported
  • Calling Plans Are Supported
  • Hoteling Is Supported
  • Directed Call Pickup With Barge-in Is Supported
  • New User Services Are Supported
  • Integration with E911 Service Providers Is Supported

Changes

Improved Management of 'Music on Hold' Audio Files and Auto-Attendant Greetings

Dependences and Pre-Requisites

The Hosted BroadWorks Application Package requires POA 5.4.4 or later.

Fixed Issues

APSA-248 "Auto-Configuration Server" section is erroneously displayed for Primary Phone Devices based on 'Generic SIP Phone' profile
APSA-228 Phone device assignments should be globally unique for different PA instances

Obtaining

To obtain the current version or updates of The Hosted BroadWorks Application Package, contact your Parallels representative.

Installation

To install the Hosted BroadWorks Application, use the instructions provided in the PA BroadWorks Integration Provider's Guide.

Upgrade Procedure

To upgrade an existing installation of the Hosted BroadWorks Application, perform the following actions:

Upgrading Web-based Management Service

1 Place the HostedBroadWorks.Web.Install.exe file on the host running the Web-based Management Service.
2 Run the HostedBroadWorks.Web.Install.exe file and follow the Wizard.

Upgrading Hosted BroadWorks Application

1 Import the Hosted BroadWorks Application Package to PA. See POA Provider's Guide >> Application Hosting > Managing Applications > Importing Application for details.
2 Upgrade existing Hosted BroadWorks Application instances. See POA Provider's Guide >> Application Hosting > Bulk Application Upgrades for details.

All BroadWorks Integration Release Notes

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