Article ID: 115156, created on Nov 19, 2012, last review on Apr 30, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms


A provider wants to cancel a customer account and all of the customer's active subscriptions using a single cancellation order. PBA does not allow this; the following error message is displayed:

Please cancel all active subscriptions one-by-one and then cancel account.

Cause


Starting from PBA 5.4.4, an account with active subscriptions cannot be canceled. The provider (or reseller) must cancel all existing subscriptions of a customer, and only then can they cancel the customer account.

Resolution


The ability to cancel a customer account with active subscription(s) will be available in PBA 5.5.

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