Article ID: 114926, created on Oct 9, 2012, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation

Release Notes

Improved Voice Mail Integration

The Voice Mail service requires mailboxes to store voice messages. In the previous PA BroadWorks Integration versions, there is the limitation that the Voice Mail service cannot be activated for a Hosted PBX user if the Hosted PBX user has not a mailbox provisioned in PA. Starting from PA BroadWorks Integration 1.2, this limitation is removed. Now, a hosting provider may use any mail system that meets the following requirements:
  • The system can create or remove mailboxes by requests from PA. The mailboxes are used to store voice messages.
  • The system has the API endpoint, which is accessible from the Provisioning Gateway Host over the SSH or HTTPS protocols.
  • Created mailboxes are accessible from the BroadWorks system over the IMAP protocol.
Note: If the Voice Mail service is used on your installation, before upgrading your installation, deactivate existing Voice Mail services and prepare the appropriate mail system. See PA BroadWorks Integration Provider's Guide >> Preparing Mailbox Provisioning System for Voice Mail to obtain more information about the required mail system.

Dependences and Pre-Requisites

The Hosted BroadWorks Application Package requires POA 5.4.4 or later.

Fixed Issues

APS-10794 The "^" character is generated in the auto-provisioning passwords
APS-10474 Autoconfiguration Server URL is shown when registering a user with the Primary Phone device
APS-10465 "SIP Configuration" section is shown when registering a user with the Primary Phone device


To obtain the current version or updates of The Hosted BroadWorks Application Package, contact your Parallels representative.


To install the Hosted BroadWorks Application, use the instructions provided in the PA BroadWorks Integration Provider's Guide.

All BroadWorks Integration Release Notes

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